Patient Services & Scheduling Specialist

SimonMed; Surprise (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

SimonMed Health Services in Surprise, AZ, is seeking an Administrative position to warmly greet patients and manage front-desk tasks. You will collect insurance details, histories, and consent forms, handle co-pays and payments, and verify coverage for billing processes.

The role requires strong communication, data entry accuracy, and a respectful, HIPAA-compliant approach in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Skills

Customer service

Empathy

Communication

Data entry

Time management

Attention to detail

Problem solving

Multitasking

Teamwork

HIPAA knowledge

EHR systems knowledge

Education

High school diploma

2+ years related experience

Healthcare experience preferred

Job description

SimonMed Health Services in Surprise, AZ, is seeking an Administrative position to warmly greet patients and manage front-desk tasks. You will collect insurance details, histories, and consent forms, handle co-pays and payments, and verify coverage for billing processes.

The role requires strong communication, data entry accuracy, and a respectful, HIPAA-compliant approach in a fast-paced healthcare environment.