Patient Experience Specialist

SimonMed; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

SimonMed in Saint Petersburg, FL is seeking an Administrative Assistant to greet patients, collect forms, verify insurance, process co-pays, and support clinic operations. This full-time role requires excellent customer service, strong data entry skills, and confidentiality under HIPAA.

You will handle calls, coordinate appointments, maintain patient files, and assist with filing, scanning and general office tasks in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Skills

Customer service

HIPAA compliance

Data entry

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

EHR systems

Insurance verification software

Billing software

Job description

SimonMed in Saint Petersburg, FL is seeking an Administrative Assistant to greet patients, collect forms, verify insurance, process co-pays, and support clinic operations. This full-time role requires excellent customer service, strong data entry skills, and confidentiality under HIPAA.

You will handle calls, coordinate appointments, maintain patient files, and assist with filing, scanning and general office tasks in a fast-paced healthcare environment.