Patient Services Specialist – Empathetic Front Desk & Billing

SimonMed; San Diego (CA); On-site; USD 30,000 - 33,000; Part time

Job summary

SimonMed in San Diego, CA is seeking a Per-Diem Administrative Assistant to greet patients, collect forms, verify insurance and handle billing support.

You will update patient files, answer calls, coordinate with radiology staff, and assist with general clerical tasks in a HIPAA-compliant environment.

Minimum high school diploma; 2+ years healthcare admin experience preferred; strong customer service and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.
• HIPAA regulations and patient confidentiality standards knowledge preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

HIPAA knowledge

Education

High School Diploma or equivalent

Healthcare experience (2+ years)

Job description

SimonMed in San Diego, CA is seeking a Per-Diem Administrative Assistant to greet patients, collect forms, verify insurance and handle billing support.

You will update patient files, answer calls, coordinate with radiology staff, and assist with general clerical tasks in a HIPAA-compliant environment.

Minimum high school diploma; 2+ years healthcare admin experience preferred; strong customer service and communication skills are essential.