Patient Experience Specialist

SimonMed; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

SimonMed in Orlando, FL is seeking a professional Medical Office Clerk to greet patients, collect forms, verify insurance, and support billing.

You will coordinate with radiology and clinical staff, maintain confidential records, and handle payments while ensuring HIPAA compliance.

A high school diploma and 2+ years experience in healthcare is preferred; strong communication and data-entry skills are essential.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Skills

Customer service

HIPAA compliance

Communication skills

Data entry

Time management

Attention to detail

Teamwork

Confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Insurance verification software

Job description

SimonMed in Orlando, FL is seeking a professional Medical Office Clerk to greet patients, collect forms, verify insurance, and support billing.

You will coordinate with radiology and clinical staff, maintain confidential records, and handle payments while ensuring HIPAA compliance.

A high school diploma and 2+ years experience in healthcare is preferred; strong communication and data-entry skills are essential.