Compassionate Patient Access Coordinator

SimonMed; San Tan Valley (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

SimonMed in the United States is seeking a full-time Administrative Assistant to greet patients and visitors in a friendly, professional manner, respond to inquiries, and collect essential forms such as insurance details and medical histories.

You will verify insurance information, collect co-pays, process payments, and maintain accurate patient files, while communicating with radiology teams to coordinate appointments and ensure HIPAA compliance in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Skills

Customer service

Empathy

Communication

Attention to detail

Time management

Organizational skills

Problem solving

Multitasking

Teamwork

HIPAA awareness

Education

High school diploma or equivalent

Tools

EHR systems

Insurance verification software

Job description

SimonMed in the United States is seeking a full-time Administrative Assistant to greet patients and visitors in a friendly, professional manner, respond to inquiries, and collect essential forms such as insurance details and medical histories.

You will verify insurance information, collect co-pays, process payments, and maintain accurate patient files, while communicating with radiology teams to coordinate appointments and ensure HIPAA compliance in a fast-paced clinic environment.