Patient Services & Billing Specialist

SimonMed; Jacksonville (FL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

SimonMed in Jacksonville, FL is seeking a friendly, detail‑oriented medical front desk assistant to greet patients, collect forms, verify insurance, collect co-pays and schedule appointments.

The ideal candidate has a high school diploma, 2+ years in healthcare administration, strong communication and data‑entry skills, HIPAA knowledge, and familiarity with EHR systems and insurance verification. This is an on‑site role that requires teamwork and the ability to handle busy days.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred, especially in healthcare.
• Prior healthcare experience preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents.
• Other duties as assigned.

Skills

Customer service

Empathy

Communication

Data entry

Multitask

Attention to detail

HIPAA knowledge

Teamwork

Education

High school diploma

Tools

EHR systems

Insurance verification software

Billing processes

Job description

SimonMed in Jacksonville, FL is seeking a friendly, detail‑oriented medical front desk assistant to greet patients, collect forms, verify insurance, collect co-pays and schedule appointments.

The ideal candidate has a high school diploma, 2+ years in healthcare administration, strong communication and data‑entry skills, HIPAA knowledge, and familiarity with EHR systems and insurance verification. This is an on‑site role that requires teamwork and the ability to handle busy days.