Healthcare Office Coordinator: Scheduling & Care Ops

Lehigh Valley Hospital; Pottstown (Montgomery County); On-site; USD 42,000 - 64,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative professional to coordinate daily physician practice operations and serve as a key resource for EMR scheduling, referrals, and insurance information.

Responsibilities include managing patient access workflows, coordinating staff, and ensuring accurate registration and billing per standardized processes while supporting care delivery goals.

Qualifications

• High school diploma or GED required.
• 3 years physician's office practice experience preferred.
• Ability to stay organized and manage interruptions.
• Strong communication and coaching skills are essential.
• Proficient computer skills and EMR workflow knowledge required.

Responsibilities

• Oversee patient access workflows including referrals and scheduling based on insurance requirements and practice schedules.
• Coordinate daily staffing and monitor productivity and quality metrics.
• Ensure accurate registration, scheduling, billing, and insurance processes per standard work.
• Support care delivery team and participate in service recovery initiatives.

Skills

Excellent communication

Organization

Team collaboration

Adaptability

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network is seeking an administrative professional to coordinate daily physician practice operations and serve as a key resource for EMR scheduling, referrals, and insurance information.

Responsibilities include managing patient access workflows, coordinating staff, and ensuring accurate registration and billing per standardized processes while supporting care delivery goals.