Patient Experience Coordinator

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Northwestern Medicine seeks a Patient Liaison to oversee the patient service experience and advocate for patients across the care continuum. The role involves building strong relationships with patients and staff, guiding them through scheduling and care processes, and ensuring alignment with treatment plans.

You will support education, answer inquiries, and collaborate with providers and departments to optimize resources. Compliance with ethics, policies, and regulatory standards is essential.

Qualifications

• High School Diploma or GED required.
• Experience in a healthcare setting preferred.
• Experience in a customer service role required.

Responsibilities

• Oversee the service experience for all patients and advocate on their behalf.
• Manage schedules to optimize use of providers, rooms and equipment.
• Coordinate care alternatives and open/close clinic templates.
• Communicate with patients and staff to ensure adherence to the treatment plan.
• Assist with data collection and analysis related to physician productivity and resource utilization.
• Support billing workflows to prevent errors and denials.

Skills

Customer service

Relationship building

Communication

Education

High School Diploma or GED

Bachelor's degree

Tools

Electronic Medical Record system

Job description

Northwestern Medicine seeks a Patient Liaison to oversee the patient service experience and advocate for patients across the care continuum. The role involves building strong relationships with patients and staff, guiding them through scheduling and care processes, and ensuring alignment with treatment plans.

You will support education, answer inquiries, and collaborate with providers and departments to optimize resources. Compliance with ethics, policies, and regulatory standards is essential.