Patient Experience Liaison

Northwesternmedicine; Chicago (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Liaison to oversee the patient experience and optimize the use of clinic resources. The role acts as a resource to patients and staff, building strong relationships and advocating for patients as needed.

Responsibilities include scheduling management, coordinating care options, and ensuring adherence to prescribed treatment plans. Prior healthcare experience and strong customer service skills are essential.

Qualifications

• High school diploma or GED required.
• Two years of healthcare experience.
• Experience in a customer service role.

Responsibilities

• Manages schedules to optimize use of providers, rooms and equipment.
• Maintains and updates clinic templates and coordinates care for patients.
• Communicates with patients and clinical staff to ensure compliance with treatment plans.
• Assists Practice Manager with data collection on physician productivity and resource utilization.
• Facilitates resolution/prevention of billing errors and denials, coordinating pre-certifications or referrals as needed.
• Registers patients and schedules appointments.
• Provides patient education information and materials as needed.
• Maintains relationships with patients, staff, other departments and vendors.
• Answers inquiries from patients, providers, staff, and others related to practice operations.
• Follows up with patients to ensure adherence to tests, prescriptions, and care plans.
• May perform other duties as assigned.

Skills

Customer service

Patient relations

Communication

Education

High School Diploma or GED

Bachelor's degree

Tools

Electronic Medical Record (EMR) system

Job description

Northwestern Medicine is seeking a Patient Liaison to oversee the patient experience and optimize the use of clinic resources. The role acts as a resource to patients and staff, building strong relationships and advocating for patients as needed.

Responsibilities include scheduling management, coordinating care options, and ensuring adherence to prescribed treatment plans. Prior healthcare experience and strong customer service skills are essential.