Patient Experience Coordinator

Evergreen Health; Buffalo (NY); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical health insurance

Dental and Vision coverage

Paid Time Off 4 weeks

403b retirement plan

Paid lunch breaks

Job summary

Evergreen Health in Buffalo, NY is seeking a Patient Services Representative to handle reception, clerical tasks, and front-desk support across our primary and specialty care facilities. You will greet patients, route inquiries, schedule appointments, and assist with EMR accuracy to ensure a patient-centered experience.

Qualified candidates will have a high school diploma or GED, strong written and verbal communication, familiarity with EMR systems, and a team-oriented approach.

Qualifications

• High school diploma or GED required.
• Clear written and verbal communication skills.
• Experience with EMR systems preferred.

Responsibilities

• Greet and direct patients, answer calls, and provide a welcoming front-desk experience.
• Schedule new and existing patient appointments in accordance with procedures.
• Coordinate interpretation services for non-English speakers.
• Check in/out patients in the EMR system and verify demographics.
• Collect referral information from providers and support reception tasks.

Skills

Customer service

Communication skills

Multitasking

EMR experience

Bilingual English/Spanish

Education

HS Diploma or GED

Tools

EMR software

Job description

Evergreen Health in Buffalo, NY is seeking a Patient Services Representative to handle reception, clerical tasks, and front-desk support across our primary and specialty care facilities. You will greet patients, route inquiries, schedule appointments, and assist with EMR accuracy to ensure a patient-centered experience.

Qualified candidates will have a high school diploma or GED, strong written and verbal communication, familiarity with EMR systems, and a team-oriented approach.