Behavioral Health Front Desk & Scheduling Coordinator

Evergreen Health; Buffalo (NY); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid Time Off

403b retirement plan with companymatch

Paid lunch breaks

Job summary

Evergreen Health in Buffalo, NY seeks a Patient Services Representative to provide reception, clerical and organizational support for the Center for Behavioral Health. The role collaborates with team members to ensure a patient-focused approach to care.

The position requires strong communication, basic EMR knowledge and a HS diploma; bilingual English/Spanish is highly preferred. Evergreen Health offers comprehensive benefits and a supportive work environment.

Qualifications

• HS Diploma or GED required.
• Experience with EMR systems preferred.
• Bilingual English/Spanish strongly preferred.
• Clear written and verbal communication required.

Responsibilities

• Serves as receptionist for the Behavioral Health practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
• Schedules all new and existing patients while adhering to proper scheduling procedures and protocols
• Checks patients in and out via EMR system; verifies all patient demographics and healthcare personal information
• Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
• Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiates patient requests; Retrieves when requested all packages, deliveries and mailings

Skills

Customer service

Communication

Bilingual English/Spanish

EMR familiarity

Attention to detail

Education

HS Diploma

Job description

Evergreen Health in Buffalo, NY seeks a Patient Services Representative to provide reception, clerical and organizational support for the Center for Behavioral Health. The role collaborates with team members to ensure a patient-focused approach to care.

The position requires strong communication, basic EMR knowledge and a HS diploma; bilingual English/Spanish is highly preferred. Evergreen Health offers comprehensive benefits and a supportive work environment.