Patient Services Representative

Evergreen Health; Buffalo (NY); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical health insurance

Dental and Vision coverage

Paid Time Off 4 weeks

403b retirement plan

Paid lunch breaks

Job summary

Evergreen Health in Buffalo, NY is seeking a Patient Services Representative to handle reception, clerical tasks, and front-desk support across our primary and specialty care facilities. You will greet patients, route inquiries, schedule appointments, and assist with EMR accuracy to ensure a patient-centered experience.

Qualified candidates will have a high school diploma or GED, strong written and verbal communication, familiarity with EMR systems, and a team-oriented approach.

Qualifications

• High school diploma or GED required.
• Clear written and verbal communication skills.
• Experience with EMR systems preferred.

Responsibilities

• Greet and direct patients, answer calls, and provide a welcoming front-desk experience.
• Schedule new and existing patient appointments in accordance with procedures.
• Coordinate interpretation services for non-English speakers.
• Check in/out patients in the EMR system and verify demographics.
• Collect referral information from providers and support reception tasks.

Skills

Customer service

Communication skills

Multitasking

EMR experience

Bilingual English/Spanish

Education

HS Diploma or GED

Tools

EMR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-time 800 Hertel Ave., Buffalo, NY, US

Salary: $42,640.00 Annually

At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health's primary and specialty care facilities. They will collaborate with and support team members to ensure a patient-focused approach to care. As part of the essential functions for this role, the Patient Services Representative:

• Serves as receptionist for the medical practice area, directing clients/patients and screening visitors in the office while handling incoming calls; provides a positive, welcoming, customer service-oriented experience for the patient
• Schedules new and existing patient appointments while adhering to proper scheduling procedures and protocols
• Manages the scheduling of interpretation services for non-English speaking patients for Evergreen's primary care facility
• Checks in/out patients in the EMR system; verifies all patient demographics and healthcare personal information
• Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community
• Manages reception area administrative tasks

Qualified Candidate

will have a high school diploma or GED; must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred); candidate will be an organized, multi-tasking, team player; attention to detail and computer efficiency required; experience with EMR (Electronic Medical Records) systems strongly preferred; excellent typing and editing/proofreading skills highly desired; aware ness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Job Type

Full-time; Monday-Friday

Required education

HS Diploma or GED

Preferred experience

Working in EMR systems; Bilingual (English/Spanish) candidates strongly encouraged to apply

What Evergreen Health Offers You

• Multiple comprehensive medical health insurance plans for you to choose from
• Dental and Vision coverage at no cost to you
• Paid Time Off package that equals 4 weeks of time in your first year
• 403b retirement plan with a generous company match
• Paid lunch breaks

Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.