Patient Services Specialist – Fast-Paced Clinic Support

UBMD Primary Care; Buffalo (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

UBMD Primary Care is seeking patient‑focused Patient Services Representatives to join our busy outpatient clinic in Buffalo, NY. You will greet patients, manage a high volume of calls, verify insurance, schedule appointments, and balance daily payments.

The ideal candidate has strong communication skills, EMR experience (EPIC or similar), and attention to detail in a fast-paced environment. This full‑time, non‑exempt role may include 2–3 evening shifts per month and occasional travel to other

Qualifications

• High school diploma or GED required; Associate’s degree preferred (optional).
• 1–2 years of experience in a medical office or customer-service setting.
• Experience with EMR systems; Healthenet strongly preferred.
• Knowledge of medical terminology and insurance plans helpful.
• Proficiency with Microsoft Office preferred.

Responsibilities

• Greeting and checking patients in and out.
• Managing a high volume of phone calls and directing inquiries.
• Verifying insurance coverage and updating patient information.
• Scheduling appointments and coordinating referrals.
• Collecting copays and balancing daily payments.
• Providing general customer service and administrative support.
• Assisting with prior authorizations, imaging requests, and follow-up tasks.
• Maintaining accuracy and confidentiality in all patient interactions.
• Supporting clinic operations by following HIPAA, OSHA, and PCMH standards.

Skills

Strong communication

Customer-service

EMR navigation

Multitasking

Data-entry accuracy

Problem-solving

Professionalism

Education

High school diploma or GED

Associate’s degree preferred

Tools

EMR proficiency (EPIC or similar)

Insurance verification

Appointment scheduling

Multi-line phone systems

Office technology (fax/copy/scan)

Job description

UBMD Primary Care is seeking patient‑focused Patient Services Representatives to join our busy outpatient clinic in Buffalo, NY. You will greet patients, manage a high volume of calls, verify insurance, schedule appointments, and balance daily payments.

The ideal candidate has strong communication skills, EMR experience (EPIC or similar), and attention to detail in a fast-paced environment. This full‑time, non‑exempt role may include 2–3 evening shifts per month and occasional travel to other