Patient Services Representative

Talentify; Buffalo (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical coverage

Dental

Vision

Life insurance

Job summary

Grider Support Services, LLC is seeking a highly organized Patient Services Representative (Receptionist) to be the first point of contact for patients at our Buffalo ambulatory team. You will greet patients, verify demographics, check insurance, collect co-pays, answer calls, and schedule appointments with emphasis on accuracy and confidentiality.

The role requires 1–2 years of front desk and patient service experience, proficiency with EMR systems, and strong communication skills to provide a

Qualifications

• High School diploma or equivalency required.
• 1–2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service preferred.
• Knowledge of EMR and medical office software.
• Strong organizational and time management skills with the ability to prioritize tasks.
• Excellent customer service and communication abilities.

Responsibilities

• Greets and checks in patients upon arrival; verify demographics, insurance eligibility, collect and process payments and co-pays.
• Answers and direct phone calls; triage urgent matters with nurse/provider as needed.
• Schedule patient appointments and manage calendar; create, reschedule, and cancel as needed.
• Verify patient insurance information and process authorizations.
• Assist with patient registration and data entry; maintain accurate EMR records.
• Ensure patient confidentiality per HIPAA; participate in meetings and staff development.
• Provide exceptional customer service to patients, vendors, and healthcare team members.

Skills

EMR software

Organizational skills

Healthcare terminology

Customer service

Education

High School diploma or equivalency

Tools

EMR system

Job description

Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a highly organized and patient-focused individual to join our ambulatory team as a Patient Services Representative (Receptionist). As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience. If you have experience in a medical office setting and possess strong administrative skills, we encourage you to apply.

Location: 462 Grider Street, Buffalo NY 14215
Department: Oral Oncology
Shift: Full-Time | Monday–Friday, 8:00am-4:00pm

Job Duties

• Greets and checks in patients upon arrival; Verify demographics, check insurance eligibility, collect and processes payments and co-pays
• Answers and direct phone calls, addressing patient inquiries and questions. Will redirect call to nurse/provider to note and triage urgent matters or other clinical needs.
• Schedule patient appointments and manage appointment calendar. Make new and follow up appointments, reschedule, and cancels appointments as needed.
• Verify patient insurance information and process authorizations
• Assists with patient registration prior to appointment and data entry
• Maintains accurate patient records in electronic health record (EMR) system as well as any paper files. Assist as needed with locating charts/pulling charts for the next day appointments or printing information from EMR and acquiring reports from outside facilities.
• Ensures patient confidentiality in compliance with HIPAA regulations
• Participates in staff development and staff meetings
• Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members
• Perform other duties assigned by management.

Benefits

We offer a competitive salary and benefits package. The hiring range is between $18.00-$20.50* hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!

Qualifications

Education:

• High School diploma or equivalency, required

Experience:

• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred

Skills & Competencies:

• Knowledge in Electronic Medical Records (EMR) and other medical office software
• Strong organizational and time management skills with the ability prioritize tasks
• Knowledge of medical terminology and basic healthcare procedures
• Strong customer service skills to provide a positive experience for patients and their families

Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.