Medical Receptionist

Premier Health; Buffalo (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

PTO

Paid holidays

Employee discounts

Job summary

Premier Health Partners P.C. is seeking a Patient Services Representative to join our ambulatory team in Hamburg, NY. The role involves greeting patients, verifying demographics, scheduling appointments, and assisting with insurance and payments.

The ideal candidate has 1–2 years of front desk experience in a medical office, strong organizational skills, EMR knowledge, and excellent customer service. We offer a full-time schedule, competitive pay, PTO, holidays, and benefits.

Qualifications

• Experience in a medical office setting is preferred.
• Ability to verify demographics and insurance information.
• Familiarity with EMR systems and basic healthcare procedures.

Responsibilities

• Greet patients, check in, verify demographics, collect co-pays.
• Answer phones and route inquiries to the nurse or provider.
• Schedule and manage patient appointments and calendar.
• Verify insurance information and process authorizations.
• Maintain accurate patient records in EMR and paper files.
• Ensure HIPAA-compliant confidentiality and privacy.
• Support staff with daily administrative tasks.

Skills

EMR knowledge

Organizational skills

Medical terminology

Customer service

Education

High School diploma or equivalency

Job description

Premier Health Partners, P.C. is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.

We are seeking a highly organized and patient-focused individual to join our ambulatory team as a Patient Services Representative (Medical Receptionist). As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience. If you have experience in a medical office setting and possess strong administrative skills.

Location: 5844 Southwestern Blvd Suite 500 Hamburg, NY 14075
Department: Family Medicine
Shift: Full-Time | Monday–Friday, 7:30 AM – 4:00 PM

Job Duties

• Greets and checks in patients upon arrival; Verify demographics, check insurance eligibility, collect and processes payments and co-pays
• Answers and direct phone calls, addressing patient inquiries and questions. Will redirect call to nurse/provider to note and triage urgent matters or other clinical needs.
• Schedule patient appointments and manage appointment calendar. Make new and follow up appointments, reschedule, and cancels appointments as needed.
• Verify patient insurance information and process authorizations
• Assists with patient registration prior to appointment and data entry
• Maintains accurate patient records in electronic health record (EMR) system as well as any paper files. Assist as needed with locating charts/pulling charts for the next day appointments or printing information from EMR and acquiring reports from outside facilities.
• Ensures patient confidentiality in compliance with HIPAA regulations
• Participates in staff development and staff meetings
• Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members
• Perform other duties assigned by management.

Benefits

We offer a competitive salary and benefits package. The hiring range is between $17.00 to $20.00 per year/hour. Enjoy generous PTO, paid holidays, and great discounts!

Qualifications

Education

• High School diploma or equivalency, required

Experience

• 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred

Skills & Competencies

• Knowledge in Electronic Medical Records (EMR) and other medical office software
• Strong organizational and time management skills with the ability prioritize tasks
• Knowledge of medical terminology and basic healthcare procedures
• Strong customer service skills to provide a positive experience for patients and their families

Premier Health Partners P.C. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.