Program Assistant: Front Desk & Patient Support

Evergreen Health; Buffalo (NY); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision coverage

Paid Time Off 4 weeks

Job summary

Evergreen Health in Buffalo, NY seeks a Program Assistant to provide clerical, organizational, and patient contact support in the Center for Supportive Services. Responsibilities include data entry for PAWH and HUD programs, front desk duties, and assisting with patient navigation and grocery bag preparation for RWB.

The role requires an Associate’s degree in Human Services or two years of related experience, plus strong communication and Microsoft Office proficiency.

Qualifications

• Associate’s degree in Human Services or 2 years of related experience in housing programs.
• Strong written and verbal communication, organizational and customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Sensitive to health disparities affecting underserved populations

Responsibilities

• Screen incoming CSS program calls and route appropriately.
• Greet patients, manage front desk interactions and provide a welcoming environment.
• Monitor waiting room and assist patient flow at front desk.
• Support administrative duties across the Center for Supportive Services.
• Assist in mailings and communications for PAWH, RWB, HUD programs.
• Participate in quality assurance across programs.
• Provide food pantry support and prepare grocery bags for RWB.

Skills

Data entry

Administrative support

Customer service

Time management

Written/verbal communication

Education

Associate’s degree in Human Services

2 years of Human Services experience

Tools

Microsoft Office

Job description

Evergreen Health in Buffalo, NY seeks a Program Assistant to provide clerical, organizational, and patient contact support in the Center for Supportive Services. Responsibilities include data entry for PAWH and HUD programs, front desk duties, and assisting with patient navigation and grocery bag preparation for RWB.

The role requires an Associate’s degree in Human Services or two years of related experience, plus strong communication and Microsoft Office proficiency.