Patient Services Representative - Behavioral Health

Evergreen Health; Buffalo (NY); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid Time Off

403b retirement plan with companymatch

Paid lunch breaks

Job summary

Evergreen Health in Buffalo, NY seeks a Patient Services Representative to provide reception, clerical and organizational support for the Center for Behavioral Health. The role collaborates with team members to ensure a patient-focused approach to care.

The position requires strong communication, basic EMR knowledge and a HS diploma; bilingual English/Spanish is highly preferred. Evergreen Health offers comprehensive benefits and a supportive work environment.

Qualifications

• HS Diploma or GED required.
• Experience with EMR systems preferred.
• Bilingual English/Spanish strongly preferred.
• Clear written and verbal communication required.

Responsibilities

• Serves as receptionist for the Behavioral Health practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
• Schedules all new and existing patients while adhering to proper scheduling procedures and protocols
• Checks patients in and out via EMR system; verifies all patient demographics and healthcare personal information
• Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
• Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiates patient requests; Retrieves when requested all packages, deliveries and mailings

Skills

Customer service

Communication

Bilingual English/Spanish

EMR familiarity

Attention to detail

Education

HS Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-time 3297 Bailey Ave., Buffalo, NY, US

2 days ago Requisition ID: 2447

Salary: $42,640.00 Annually

At Evergreen, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

Patient Services Representative provides all reception, clerical, and organizational support to Evergreen’s Center for Behavioral Health. They will collaborate with and support team members to ensure a patient-focused approach to care.

As part of the Essential Functions for this role, the Patient Services Representative:

• Serves as receptionist for the Behavioral Health practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
• Schedules all new and existing patients while adhering to proper scheduling procedures and protocols
• Checks patients in and out via EMR system; verifies all patient demographics and healthcare personal information
• Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
• Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiates patient requests; Retrieves when requested all packages, deliveries and mailings

Qualified Candidate will have a high school diploma or GED; must be able to communicate clearly and professionally in writing and verbally. with a strong knowledge of medical and behavioral health terminology preferred; attention to detail and computer efficiency required; experience with EMR (Electronic Medical Records) systems strongly preferred; excellent typing and editing/proofreading skills needed; bilingual English/Spanish highly preferred; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Job Type: Full-time

Education: HS Diploma or GED required

Experience: Working in EMR systems and knowledge of medical/behavioral health terminology preferred; Bilingual (English/Spanish) candidates strongly encouraged to apply

What Evergreen Health Offers You:

• Multiple comprehensive medical health insurance plans to choose from
• Dental and Vision coverage at no cost to you
• Paid Time Off package equaling up to 4 weeks in your first year
• 403b with a generous company match
• Paid lunch breaks

Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.