Pediatric Patient Experience Coordinator

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

$2,000 sign-on bonus

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support administrative operations and coordinate services to patients and families within the Pulmonary team. The role emphasizes delivering excellent patient encounters and smooth flow of daily operations.

Responsibilities include managing patient encounters, greeting patients, coordinating with clinicians, triaging calls, and performing routine clerical tasks to ensure the highest quality care and patient satisfaction.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Patient Encounter Management: coordinating patient encounters and scheduling with clinicians.
• Check In / Check Out: greeting patients, directing them, and managing flow of daily schedules.
• Administrative: triaging calls, forwarding messages, and handling routine clerical tasks.

Skills

Communication

Empathy

Interpersonal

Education

High School Diploma / GED

Job description

Boston Children's Hospital is seeking a Patient Experience Representative to support administrative operations and coordinate services to patients and families within the Pulmonary team. The role emphasizes delivering excellent patient encounters and smooth flow of daily operations.

Responsibilities include managing patient encounters, greeting patients, coordinating with clinicians, triaging calls, and performing routine clerical tasks to ensure the highest quality care and patient satisfaction.