Onsite Patient Experience Coordinator I

Boston Children’s Hospital; Waltham (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

Boston Children's Hospital in Waltham, MA is hiring a Patient Experience Representative I to support administrative operations and improve the patient experience. You will greet and register patients, enroll families in the patient portal, and coordinate scheduling with clinical teams, while maintaining compassionate service and accurate data entry.

Under supervision, you will handle inquiries, triage calls, process demographics and insurance info, and assist with forms and documentation.

Qualifications

• No healthcare experience required; basic customer service and computer skills.
• Ability to communicate clearly, both orally and in writing, with empathy.
• Willingness to work in a fast-paced, high-contact environment across patient interactions.

Responsibilities

• Greet, screen, direct, and register patients; enroll in patient portal.
• Provide positive customer service and route complex inquiries to supervisors.
• Coordinate schedules and manage flow to optimize patient experience.
• Assist with room prep, patient assistance, and forms for appointments.
• Handle information exchange: demographics, insurance, referrals, and authorizations.
• Answer and triage calls; support shift handoffs and team huddles.

Skills

Customer service

Clear communication

Computer skills

Empathy

Attention to detail

Education

High School Diploma / GED

Tools

EMR software

Job description

Boston Children's Hospital in Waltham, MA is hiring a Patient Experience Representative I to support administrative operations and improve the patient experience. You will greet and register patients, enroll families in the patient portal, and coordinate scheduling with clinical teams, while maintaining compassionate service and accurate data entry.

Under supervision, you will handle inquiries, triage calls, process demographics and insurance info, and assist with forms and documentation.