Patient Experience Coordinator

Boston Children’s Hospital; Boston (MA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative to support administrative operations at the Immunology front desk. You will coordinate services for patients and families to ensure a positive experience and smooth scheduling.

The role involves front desk greeting, answering calls, coordinating with clinicians, reconciling payments, and working with Financial Counseling. EPIC experience is preferred, high school diploma required, bachelor’s preferred.

Qualifications

• High school education required; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Strong written and oral communication with empathy in difficult situations.
• Experience with EPIC preferred.

Responsibilities

• Provide positive, effective customer service supporting unit operations.
• Greet and direct patients, families, and visitors as needed.
• Coordinate scheduling and flow with clinicians and supervisors.
• Answer calls, route messages, and triage urgent requests.
• Reconcile payments and prepare deposits in hospital systems.

Skills

Customer service

Communication

Empathy

Diversity awareness

Education

High school diploma

Bachelor's degree preferred

Tools

EPIC

Job description

Boston Children’s Hospital is seeking a Patient Experience Representative to support administrative operations at the Immunology front desk. You will coordinate services for patients and families to ensure a positive experience and smooth scheduling.

The role involves front desk greeting, answering calls, coordinating with clinicians, reconciling payments, and working with Financial Counseling. EPIC experience is preferred, high school diploma required, bachelor’s preferred.