Patient Experience & Access Specialist

Boston Children’s Hospital; Waltham (MA); On-site; USD 37,000 - 52,000; Full time

Job summary

Boston Children’s Hospital in Waltham, MA is seeking a Patient Experience Representative to provide administrative and customer service support on-site. The role covers patient registration, scheduling, and coordinating across departments in ambulatory and central registrations.

After training, you will support patient flow, triage calls, and utilize office technology and EMR systems. A high school diploma is required; prior customer service experience is preferred, with shifts between

Qualifications

• High-school diploma or GED required.
• Preferred customer service experience.

Responsibilities

• Demonstrating positive and effective customer service that supports hospital operations, patients and families.
• Greeting, screening and directing patients, families and visitors.
• May be required to rotate in departments with call centers.
• Collecting patient demographics, insurance/payment and referral information for encounters.
• Answering, screening and routing telephone calls; scheduling meetings and events; maintaining calendars.

Education

High-school or GED diploma

Job description

Boston Children’s Hospital in Waltham, MA is seeking a Patient Experience Representative to provide administrative and customer service support on-site. The role covers patient registration, scheduling, and coordinating across departments in ambulatory and central registrations.

After training, you will support patient flow, triage calls, and utilize office technology and EMR systems. A high school diploma is required; prior customer service experience is preferred, with shifts between