Patient Experience Specialist — Clinic Front Desk

Baylor Scott & White Health; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. This role focuses on patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.

Strong communication, data-entry accuracy, and the ability to adapt to a fast-paced environment are essential. The position offers day-one PTO eligibility and comprehensive benefits.

Qualifications

• HS diploma or GED required.
• Less than 1 year of experience required.

Responsibilities

• Assist patients with check-in/check-out, scheduling and insurance verification.
• Register patients and verify demographics; direct to waiting areas.
• Accept payments and post charges in the system; generate daily reports.
• Provide information to patients and respond to routine inquiries.
• Support medical records duties as requested.

Skills

Patient communication

Interpersonal skills

Data entry

Phone etiquette

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. This role focuses on patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.

Strong communication, data-entry accuracy, and the ability to adapt to a fast-paced environment are essential. The position offers day-one PTO eligibility and comprehensive benefits.