Regional Patient Services Specialist (Float)

Akron Children’s Hospital; Ravenna (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Akron Children’s Hospital is seeking a Patient Service Representative for its onsite front desk team. You will perform visit preparation, co-pay collection, patient tracking, and ensure a positive patient experience while coordinating with clinic staff.

The role requires strong interpersonal and organizational skills, experience in a general office or healthcare setting, and comfort with Microsoft Office.

Qualifications

• Excellent interpersonal skills to communicate effectively with patients, families and staff.
• Strong organizational skills and the ability to prioritize multiple tasks.
• Experience in a general office setting handling clerical duties is preferred.
• Healthcare environment familiarity is preferred.
• Experience with Microsoft Office (Outlook, Excel, Word) is required.

Responsibilities

• Greet patients and families and respond promptly and empathetically.
• Process visit preparation, co-pay collection, patient tracking and related duties.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collection of co-pays.
• Perform routine clerical tasks such as faxing, filing, and phone communications.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by prioritizing workload and deadlines.
• Ensure waiting room and work areas remain clean and orderly.
• Cross-coverage with colleagues as needed and maintain HIPAA compliance.

Skills

Interpersonal communication

Organizational skills

Office experience

Healthcare environment familiarity

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Akron Children’s Hospital is seeking a Patient Service Representative for its onsite front desk team. You will perform visit preparation, co-pay collection, patient tracking, and ensure a positive patient experience while coordinating with clinic staff.

The role requires strong interpersonal and organizational skills, experience in a general office or healthcare setting, and comfort with Microsoft Office.