Patient Experience & Conversion Specialist

West Coast Dental Services; Rancho Cucamonga (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

West Coast Dental Services in Rancho Cucamonga, CA seeks a Patient Ambassador to join our patient-facing team. You will combine consultative sales with hospitality and patient education to help patients understand treatment value while supporting office production and growth goals.

The role emphasizes building trust with patients, presenting treatment plans persuasively, and guiding patients through financing options in a fast-paced, customer-focused environment.

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience required.
• Proven ability to build rapport and connect with customers/patients at a high level.
• Strong communication, relationship-building, and closing skills.
• Experience working in a goal-driven or performance-based environment preferred.
• Dental or healthcare experience is a plus, but not required.
• Comfortable discussing financial arrangements and high-value services.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
• Build strong relationships and establish trust quickly with patients and families
• Present and explain treatment plans in a confident, professional, and persuasive manner
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
• Discuss insurance benefits, financing options, and payment plans with confidence
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
• Collaborate closely with providers and office leadership to support patient care and office goals

Skills

Sales experience

Customer service

Hospitality

Patient-facing

Relationship-building

Closing skills

Communication

Job description

West Coast Dental Services in Rancho Cucamonga, CA seeks a Patient Ambassador to join our patient-facing team. You will combine consultative sales with hospitality and patient education to help patients understand treatment value while supporting office production and growth goals.

The role emphasizes building trust with patients, presenting treatment plans persuasively, and guiding patients through financing options in a fast-paced, customer-focused environment.