Patient Experience & Treatment Advocate

West Coast Dental Services; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

West Coast Dental Services in Los Angeles is seeking a Patient Ambassador to illuminate the value of treatment plans and enhance the patient experience.

In this high-energy, consultative sales support role, you will guide patients through options, build trust quickly, and collaborate with providers to advance office growth.

Applicants should have 1-3 years in sales or customer service, with strong communication and relationship-building skills.

Qualifications

• 1-3+ years of sales or patient-facing experience.
• Proven ability to build rapport with patients.
• Strong communication and closing skills.
• Experience in a goal-driven environment preferred.
• Dental/healthcare experience is a plus, but not required.
• Comfortable discussing financial arrangements.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable.
• Build strong relationships and establish trust quickly with patients and families.
• Present and explain treatment plans in a confident, professional, and persuasive manner.
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value.
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion.
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments.
• Discuss insurance benefits, financing options, and payment plans with confidence.
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment.
• Collaborate closely with providers and office leadership to support patient care and office goals.

Skills

Sales experience

Customer service

Communication skills

Relationship-building

Closing skills

Healthcare familiarity

Job description

West Coast Dental Services in Los Angeles is seeking a Patient Ambassador to illuminate the value of treatment plans and enhance the patient experience.

In this high-energy, consultative sales support role, you will guide patients through options, build trust quickly, and collaborate with providers to advance office growth.

Applicants should have 1-3 years in sales or customer service, with strong communication and relationship-building skills.