Dental Treatment Coordinator: Boost Case Acceptance

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC; California (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC in the United States is seeking a Dental Treatment Coordinator (Patient Ambassador). This fast-paced role focuses on increasing case acceptance, presenting treatment plans, and delivering an exceptional patient experience in a dental practice.

You will use sales and customer service skills to build trust with patients, discuss insurance and financing options, and re-engage opportunities into scheduled appointments, supporting office growth.

Qualifications

• 1-3+ years of sales, customer service, hospitality, or patient-facing experience required
• Proven ability to build rapport and connect with customers/patients at a high level
• Strong communication, relationship-building, and closing skills

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
• Build strong relationships and establish trust quickly with patients and families
• Present and explain treatment plans in a confident, professional, and persuasive manner
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
• Discuss insurance benefits, financing options, and payment plans with confidence
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
• Collaborate closely with providers and office leadership to support patient care and office goals

Skills

Sales experience

Customer service

Communication/Closing skills

Job description

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC in the United States is seeking a Dental Treatment Coordinator (Patient Ambassador). This fast-paced role focuses on increasing case acceptance, presenting treatment plans, and delivering an exceptional patient experience in a dental practice.

You will use sales and customer service skills to build trust with patients, discuss insurance and financing options, and re-engage opportunities into scheduled appointments, supporting office growth.