Dental Treatment Concierge & Patient Advocate

West Coast Dental Administrative Services Llc; Calimesa (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

West Coast Dental Administrative Services LLC in Calimesa, CA is seeking a Dental Treatment Coordinator to join a busy practice. This full-time, on-site position focuses on increasing case acceptance and delivering an exceptional patient experience.

You will guide patients through treatment plans, discuss insurance and financing, and collaborate with clinicians to support office production. Ideal candidates have 1+ year in sales or customer service, strong communication, and a personable

Qualifications

• 1+ years of sales, customer service, hospitality, or patient-facing experience required
• Proven ability to build rapport and connect with customers/patients at a high level
• Strong communication, relationship-building, and closing skills
• Experience working in a goal-driven or performance-based environment preferred
• Dental or healthcare experience is a plus, but not required
• Comfortable discussing financial arrangements and high-value services
• Exceptional customer service and people skills
• Strong ability to influence and connect with others
• Outgoing, positive, and confident personality
• Excellent communication and active listening skills
• Goal-oriented and results-driven
• Strong follow-up and organizational abilities
• Ability to thrive in a fast-paced, high-volume environment

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
• Build strong relationships and establish trust quickly with patients and families
• Present and explain treatment plans in a confident, professional, and persuasive manner
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
• Discuss insurance benefits, financing options, and payment plans with confidence
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
• Collaborate closely with providers and office leadership to support patient care and office goals

Skills

Sales

Customer service

Hospitality

Patient-facing

Job description

West Coast Dental Administrative Services LLC in Calimesa, CA is seeking a Dental Treatment Coordinator to join a busy practice. This full-time, on-site position focuses on increasing case acceptance and delivering an exceptional patient experience.

You will guide patients through treatment plans, discuss insurance and financing, and collaborate with clinicians to support office production. Ideal candidates have 1+ year in sales or customer service, strong communication, and a personable