Patient Experience & Treatment Conversion Specialist

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC; Rialto (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC is hiring a Patient Ambassador in Rialto, CA. The role focuses on increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience.

The position blends consultative sales, hospitality, and patient education to communicate the value of treatment while supporting office growth. Qualified candidates bring 1–3+ years in sales or customer-facing roles, excellent communication, and the ability to build trust

Qualifications

• 1–3+ years in sales, customer service, hospitality, or patient-facing roles.
• Proven ability to build rapport and connect with customers/patients at a high level.
• Strong communication, relationship-building, and closing skills.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable.
• Build strong relationships and establish trust quickly with patients and families.
• Present and explain treatment plans in a confident, professional, and persuasive manner.
• Drive case acceptance by addressing concerns, overcoming objections, and communicating value.
• Utilize interpersonal skills to connect with patients and improve treatment conversion.
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments.
• Discuss insurance benefits, financing options, and payment plans with confidence.
• Maintain a positive, energetic attitude in a fast-paced environment.
• Collaborate with providers and office leadership to support patient care and office goals.

Skills

Sales experience

Customer service

Communication

Relationship building

Closing skills

Active listening

High-volume environment

Healthcare exposure

Job description

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC is hiring a Patient Ambassador in Rialto, CA. The role focuses on increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience.

The position blends consultative sales, hospitality, and patient education to communicate the value of treatment while supporting office growth. Qualified candidates bring 1–3+ years in sales or customer-facing roles, excellent communication, and the ability to build trust