Patient Experience & Treatment Advocate

West Coast Dental Administrative Services Llc; Los Angeles (CA); Vor Ort; USD 32.000 - 41.000; Vollzeit

Zusammenfassung

West Coast Dental Administrative Services Llc in Van Nuys, CA is seeking a Patient Ambassador to boost case acceptance, deliver an exceptional patient experience, and support office growth through effective consultative sales and patient education.

This fast-paced, patient-facing role requires strong sales and communication skills, ability to discuss financing and insurance options, build rapport, and follow up with patients to convert opportunities into scheduled appointments.

Qualifikationen

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience.
• Strong communication, relationship-building, and closing skills.
• Dental or healthcare experience is a plus, but not required.
• Comfortable discussing financial arrangements and high-value services.
• Excellent customer service and people skills.
• Outgoing, positive, and confident personality.
• Ability to thrive in a fast-paced, high-volume environment.

Aufgaben

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
• Build strong relationships and establish trust quickly with patients and families
• Present and explain treatment plans in a confident, professional, and persuasive manner
• Drive case acceptance by addressing concerns, overcoming objections, and communicating value
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
• Discuss insurance benefits, financing options, and payment plans with confidence
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
• Collaborate closely with providers and office leadership to support patient care and office goals

Kenntnisse

Sales

Customer service

Communication skills

Relationship building

Closing skills

Organization

Active listening

Patient-facing

Goal-oriented

Jobbeschreibung

West Coast Dental Administrative Services Llc in Van Nuys, CA is seeking a Patient Ambassador to boost case acceptance, deliver an exceptional patient experience, and support office growth through effective consultative sales and patient education.

This fast-paced, patient-facing role requires strong sales and communication skills, ability to discuss financing and insurance options, build rapport, and follow up with patients to convert opportunities into scheduled appointments.