Patient Experience & Treatment Consultant

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC; Rancho Cucamonga (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC is seeking a Patient Ambassador to enhance patient experience, drive case acceptance, and educate patients on treatment value. The role blends consultative sales, hospitality, and education to support office growth in a fast-paced dental setting.

The position involves presenting treatment plans, addressing concerns, and collaborating with providers to improve patient care while maintaining a welcoming atmosphere for all patients.

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience.
• Ability to build rapport and connect with patients.
• Strong communication, relationship-building, and closing skills.
• Dental or healthcare experience is a plus, but not required.
• Comfortable discussing financial arrangements and high-value services.
• Strong follow-up and organizational abilities.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable.
• Build strong relationships and establish trust quickly with patients and families.
• Present and explain treatment plans in a confident, professional, and persuasive manner.
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value.
• Utilize interpersonal and communication skills to connect with patients and improve treatment conversion.
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments.
• Discuss insurance benefits, financing options, and payment plans with confidence.
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment.
• Collaborate closely with providers and office leadership to support patient care and office goals.

Skills

Sales experience

Customer service

Communication skills

Relationship building

Closing skills

Goal-oriented

Active listening

Job description

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC is seeking a Patient Ambassador to enhance patient experience, drive case acceptance, and educate patients on treatment value. The role blends consultative sales, hospitality, and education to support office growth in a fast-paced dental setting.

The position involves presenting treatment plans, addressing concerns, and collaborating with providers to improve patient care while maintaining a welcoming atmosphere for all patients.