Patient Ambassador

West Coast Dental Administrative Services Llc; Los Angeles (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

West Coast Dental Administrative Services Llc in Van Nuys, CA is seeking a Patient Ambassador to boost case acceptance, deliver an exceptional patient experience, and support office growth through effective consultative sales and patient education.

This fast-paced, patient-facing role requires strong sales and communication skills, ability to discuss financing and insurance options, build rapport, and follow up with patients to convert opportunities into scheduled appointments.

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience.
• Strong communication, relationship-building, and closing skills.
• Dental or healthcare experience is a plus, but not required.
• Comfortable discussing financial arrangements and high-value services.
• Excellent customer service and people skills.
• Outgoing, positive, and confident personality.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
• Build strong relationships and establish trust quickly with patients and families
• Present and explain treatment plans in a confident, professional, and persuasive manner
• Drive case acceptance by addressing concerns, overcoming objections, and communicating value
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
• Discuss insurance benefits, financing options, and payment plans with confidence
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
• Collaborate closely with providers and office leadership to support patient care and office goals

Skills

Sales

Customer service

Communication skills

Relationship building

Closing skills

Organization

Active listening

Patient-facing

Goal-oriented

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Van Nuys, Van Nuys, CA, US

2 days ago Requisition ID: 7343

Salary Range: $23.00 To $30.00 Hourly

Job Summary

The Patient Ambassador is a high-energy, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience. We are seeking someone with strong sales and customer service experience who excels at building relationships, connecting with patients, and creating trust quickly. This role combines consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production and growth goals.

Key Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
• Build strong relationships and establish trust quickly with patients and families
• Present and explain treatment plans in a confident, professional, and persuasive manner
• Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
• Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
• Discuss insurance benefits, financing options, and payment plans with confidence
• Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
• Collaborate closely with providers and office leadership to support patient care and office goals

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience required
• Proven ability to build rapport and connect with customers/patients at a high level
• Strong communication, relationship-building, and closing skills
• Experience working in a goal-driven or performance-based environment preferred
• Dental or healthcare experience is a plus, but not required
• Comfortable discussing financial arrangements and high-value services
• Exceptional customer service and people skills
• Strong ability to influence and connect with others
• Outgoing, positive, and confident personality
• Excellent communication and active listening skills
• Goal-oriented and results-driven
• Strong follow-up and organizational abilities
• Ability to thrive in a fast-paced, high-volume environment