Patient Experience & Concierge Specialist

Look Lab Med Spas; Clayton (MO); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Competitive hourly pay

Monthly performance bonuses

Medical, Dental & Vision insurance

401(k) retirement plan

Employee discounts on aesthetic services

Career growth opportunities

Job summary

A leading medical spa in Clayton, Missouri, is seeking a Patient Concierge to provide outstanding customer service and ensure guests feel valued. This role involves greeting patients, scheduling appointments, managing inquiries, and maintaining confidentiality. We're looking for a professional with a positive attitude and strong communication skills. Part-time and full-time hours are available with competitive pay and benefits, including medical insurance and career growth opportunities.

Qualifications

• Demonstration of professionalism in all interactions.
• Positive response to constructive criticism.
• Experience with social media platforms.

Responsibilities

• Greet patients and offer refreshments.
• Schedule, coordinate, and confirm appointments.
• Assist patients with inquiries and information requests.
• Conduct patient post care follow-up calls.
• Track and manage inventory.
• Process sales and payments.
• Document patient treatments for social media.
• Monitor office supplies and place orders as needed.

Skills

Customer service skills

Sales ability

Technological expertise

Social media knowledge

Communication skills

Organizational abilities

Problem-solving skills

Education

High school diploma

Some college preferred

Tools

Office machines (fax, printer)

Job description

A leading medical spa in Clayton, Missouri, is seeking a Patient Concierge to provide outstanding customer service and ensure guests feel valued. This role involves greeting patients, scheduling appointments, managing inquiries, and maintaining confidentiality. We're looking for a professional with a positive attitude and strong communication skills. Part-time and full-time hours are available with competitive pay and benefits, including medical insurance and career growth opportunities.