Patient Experience Concierge — MedSpa & Plastic Surgery

Bengtson Center for Aesthetics & Plastic Surgery; Grand Rapids (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A premier aesthetic clinic in Grand Rapids is seeking a Patient Experience Specialist to enhance patient interactions through clear communication and effective scheduling. The role is full-time, requiring experience in a healthcare environment and an organized, self-motivated approach. Candidates should have strong interpersonal skills, knowledge of surgical and non-surgical procedures, and proficiency in Microsoft Office. The position involves supporting patients and maintaining compliant, confidential updates according to HIPAA standards. Competitive work environment, primarily onsite.

Qualifications

• Prior experience in a healthcare setting, preferably MedSpa or plastic surgery.
• Knowledge of skincare and procedures is strongly preferred.
• Exceptional interpersonal communication skills with clients.

Responsibilities

• Respond to patient communications via calls, texts, and emails.
• Schedule appointments for 15+ providers in a timely manner.
• Educate patients on services, procedures, and financial policies.

Skills

Interpersonal communication skills

Organizational skills

Ability to prioritize work

Basic problem-solving skills

Time management

Typing speed of 50 WPM

Education

Associate degree or equivalent experience

Tools

Microsoft Outlook

EMR systems (NexTech preferred)

Microsoft Word

Microsoft Excel

Job description

A premier aesthetic clinic in Grand Rapids is seeking a Patient Experience Specialist to enhance patient interactions through clear communication and effective scheduling. The role is full-time, requiring experience in a healthcare environment and an organized, self-motivated approach. Candidates should have strong interpersonal skills, knowledge of surgical and non-surgical procedures, and proficiency in Microsoft Office. The position involves supporting patients and maintaining compliant, confidential updates according to HIPAA standards. Competitive work environment, primarily onsite.