Patient Concierge & Front Desk Host (PRN)

Crossoverhealth; Missouri; On-site; USD 21,000 - 26,000; Part time

Job summary

A national healthcare organization is seeking a Host to enhance member service in St. Louis, Missouri. The role includes welcoming members, demonstrating an understanding of health insurance, and facilitating seamless interactions in the clinic. Candidates should have a bachelor's degree and customer service experience, ideally in healthcare. The position emphasizes high-quality service, multitasking, and collaboration with a care team, making it essential for ensuring a positive patient experience.

Qualifications

• 1 year of experience in customer service position.
• Experience in a health care service delivery environment.
• BLS (Basic Life Support) certification preferred.

Responsibilities

• Welcomes members and handles interactions with professionalism.
• Demonstrates knowledge of employer-sponsored health insurance.
• Engages with members by scheduling appointments and responding to inquiries.
• Collaborates with providers to ensure patient-centered care.

Skills

Excellent computer skills

Interpersonal skills

Organizational skills

Conflict management

Education

Bachelor's degree or equivalent experience

Tools

Apple products (Mac, iPad, iPhone)

Microsoft products

Job description

A national healthcare organization is seeking a Host to enhance member service in St. Louis, Missouri. The role includes welcoming members, demonstrating an understanding of health insurance, and facilitating seamless interactions in the clinic. Candidates should have a bachelor's degree and customer service experience, ideally in healthcare. The position emphasizes high-quality service, multitasking, and collaboration with a care team, making it essential for ensuring a positive patient experience.