Patient Concierge

Look Lab Med Spas

Clayton (MO)

On-site

USD 20,664 - 30,307

Part time

14 days+

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Benefits offered by this job

Competitive hourly pay

Monthly performance bonuses

Medical, Dental & Vision insurance

401(k) retirement plan

Employee discounts on aesthetic services

Career growth opportunities

Job summary

A leading medical spa in Clayton, Missouri, is seeking a Patient Concierge to provide outstanding customer service and ensure guests feel valued. This role involves greeting patients, scheduling appointments, managing inquiries, and maintaining confidentiality. We're looking for a professional with a positive attitude and strong communication skills. Part-time and full-time hours are available with competitive pay and benefits, including medical insurance and career growth opportunities.

Qualifications

Demonstration of professionalism in all interactions.
Positive response to constructive criticism.
Experience with social media platforms.

Responsibilities

Greet patients and offer refreshments.
Schedule, coordinate, and confirm appointments.
Assist patients with inquiries and information requests.
Conduct patient post care follow-up calls.
Track and manage inventory.
Process sales and payments.
Document patient treatments for social media.
Monitor office supplies and place orders as needed.

Skills

Customer service skills

Sales ability

Technological expertise

Social media knowledge

Communication skills

Organizational abilities

Problem-solving skills

Education

High school diploma

Some college preferred

Tools

Office machines (fax, printer)

Job description

Location: Look Lab Med Spa: Clayton [Missouri]

Department: Clinic Support

Description

We are seeking a highly organized, proactive, and polished Patient Concierge whose primary focus is to be a professional, friendly, customer-focused personality that is always polite and helpful. The goal of a Patient Concierge is to always make guests feel comfortable and valued while visiting us. This role requires excellent customer service skills, sales ability, technological expertise, social media/content creation knowledge, and top notch communication skills. Part Time and Full Time hours are available. Applicants must have the ability to work flexible hours and be available to work weekends (Friday-Saturday) as well as evenings (as late as 6:30pm). Industry experience preferred but not required. Receptionist experience is a plus, training will be provided. We offer competitive compensation, a friendly and collaborative office environment, opportunity for growth and a place where you can experience the satisfaction of helping people look and feel their very best!

Key Responsibilities

Greet patients and offer refreshments
Schedule, coordinate and confirm appointments
Assist patients with inquiries and requests for information
Patient post care follow up calls
Inventory tracking and management
Sales to patients and payment processing
Assist management in resolving patient matters timely and effectively, escalating as necessary
Record and photograph patient treatments and other content for social media *
New business lead origination and follow up
Monitor office supplies and place orders when necessary
Provide general support to administrative and clinical staff as needed
Other delegated duties as assigned
Adherence to time clocking policy
Adherence to HIPPA regulations, maintaining patient confidentiality