Patient Concierge

Look Lab Med Spas; Clayton (MO); Presencial; USD 20.664 - 30.307; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

Monthly performance bonuses

Medical, Dental & Vision insurance

401(k) retirement plan

Employee discounts on aesthetic services

Career growth opportunities

Descripción de la vacante

A leading medical spa in Clayton, Missouri, is seeking a Patient Concierge to provide outstanding customer service and ensure guests feel valued. This role involves greeting patients, scheduling appointments, managing inquiries, and maintaining confidentiality. We're looking for a professional with a positive attitude and strong communication skills. Part-time and full-time hours are available with competitive pay and benefits, including medical insurance and career growth opportunities.

Formación

• Demonstration of professionalism in all interactions.
• Positive response to constructive criticism.
• Experience with social media platforms.

Responsabilidades

• Greet patients and offer refreshments.
• Schedule, coordinate, and confirm appointments.
• Assist patients with inquiries and information requests.
• Conduct patient post care follow-up calls.
• Track and manage inventory.
• Process sales and payments.
• Document patient treatments for social media.
• Monitor office supplies and place orders as needed.

Conocimientos

Customer service skills

Sales ability

Technological expertise

Social media knowledge

Communication skills

Organizational abilities

Problem-solving skills

Educación

High school diploma

Some college preferred

Herramientas

Office machines (fax, printer)

Descripción del empleo

Location: Look Lab Med Spa: Clayton [Missouri]

Department: Clinic Support

Description

We are seeking a highly organized, proactive, and polished Patient Concierge whose primary focus is to be a professional, friendly, customer-focused personality that is always polite and helpful. The goal of a Patient Concierge is to always make guests feel comfortable and valued while visiting us. This role requires excellent customer service skills, sales ability, technological expertise, social media/content creation knowledge, and top notch communication skills. Part Time and Full Time hours are available. Applicants must have the ability to work flexible hours and be available to work weekends (Friday-Saturday) as well as evenings (as late as 6:30pm). Industry experience preferred but not required. Receptionist experience is a plus, training will be provided. We offer competitive compensation, a friendly and collaborative office environment, opportunity for growth and a place where you can experience the satisfaction of helping people look and feel their very best!

Key Responsibilities

• Greet patients and offer refreshments
• Schedule, coordinate and confirm appointments
• Assist patients with inquiries and requests for information
• Patient post care follow up calls
• Inventory tracking and management
• Sales to patients and payment processing
• Assist management in resolving patient matters timely and effectively, escalating as necessary
• Record and photograph patient treatments and other content for social media *
• New business lead origination and follow up
• Monitor office supplies and place orders when necessary
• Provide general support to administrative and clinical staff as needed
• Other delegated duties as assigned
• Adherence to time clocking policy
• Adherence to HIPPA regulations, maintaining patient confidentiality

Qualifications

• Positive, upbeat attitude
• Demonstration of professionalism in all interactions
• Excellent interpersonal & written/verbal communication skills
• Positive response to constructive criticism
• Experience with capturing photo and video recording and social media platforms
• Familiarity with office machines (e.g. fax, printer etc.)
• Good organizational and multitasking abilities
• Problem-solving skills
• High school diploma required, some college preferred

Benefits

• Competitive hourly pay + monthly performance bonuses
• Medical, Dental & Vision insurance
• 401(k) retirement plan
• Exclusive employee pricing on aesthetic services and medical-grade skincare
• Professional development and ongoing training
• Career growth opportunities within a growing company
• Supportive, fast-paced team culture