Spa Concierge: Elevate Guest Experience & Wellness

Accor; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

21c Museum Hotels in St. Louis is seeking a Spa Concierge who will be the frontline voice and face of the spa, delivering the highest level of personalized service while maintaining a positive, enthusiastic, and professional attitude toward guests and team members.

You will answer questions, accept reservations, describe spa offerings, recommend services, and ensure impeccable facility upkeep. The role requires standing or sitting for long periods and the ability to multitask in a fast-paced

Qualifications

• Punctual and customer-focused hospitality professional.
• Excellent reading, writing, and oral proficiency in English.
• Enthusiasm for the spa industry and for 21c Museum Hotels.
• Must pass a background check.

Responsibilities

• Answer prospective guests' questions and accept reservations with professional telephone etiquette.
• Check in guests, answer questions, and handle requests calmly and courteously.
• Describe spa offerings and compare services to help guests choose.
• Upsell services and retail products aligned with guest needs.
• Provide beverage service and tour the spa facility.
• Maintain spa cleanliness and organization and assist with housekeeping duties.
• Process payments (cash, card, gift certificates, comps, room charges).
• Ensure timely start of guest services and participate in meetings and training.

Skills

Punctual

Passion for excellence

General accounting

Troubleshooting

Cooperative attitude

Multitasking

Fast-paced environment

Office equipment (fax/copier/email)

English proficiency

Spa industry enthusiasm

Background check

Education

High school diploma or equivalent

Tools

Fax machine

Copier

Email

Job description

21c Museum Hotels in St. Louis is seeking a Spa Concierge who will be the frontline voice and face of the spa, delivering the highest level of personalized service while maintaining a positive, enthusiastic, and professional attitude toward guests and team members.

You will answer questions, accept reservations, describe spa offerings, recommend services, and ensure impeccable facility upkeep. The role requires standing or sitting for long periods and the ability to multitask in a fast-paced