Patient Experience Concierge & Scheduling Specialist

Duly Health and Care; Naperville (IL); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Mental health benefits

Life and disability insurance

Tuition reimbursement: $5,250 per year

Immediate 401(k) match

Volunteer time off: 40 hours

Job summary

Duly Health and Care is seeking a Patient Service Representative in Naperville, IL. The role involves greeting patients, scheduling appointments, collecting copays, and maintaining accurate records in EPIC, supporting smooth front desk operations.

Ideal candidates will have at least 1 year of medical office experience, strong customer service skills, and proficiency with Microsoft Office; HIPAA compliance is essential.

Qualifications

• Excellent customer service and patient-centered approach.
• Clear spoken and written communication skills.
• Experience with front desk duties and phone systems is preferred.
• HIPAA knowledge and privacy compliance required or preferred.

Responsibilities

• Greet and check in patients; schedule appointments.
• Manage referrals and patient records in EPIC.
• Collect copays and assist with front desk duties.
• Maintain HIPAA compliant communications and documentation.

Skills

Customer service

Communication

Phone etiquette

HIPAA knowledge

Education

High School diploma

Tools

EPIC EMR

Microsoft Office

Job description

Duly Health and Care is seeking a Patient Service Representative in Naperville, IL. The role involves greeting patients, scheduling appointments, collecting copays, and maintaining accurate records in EPIC, supporting smooth front desk operations.

Ideal candidates will have at least 1 year of medical office experience, strong customer service skills, and proficiency with Microsoft Office; HIPAA compliance is essential.