Patient Experience Coordinator

Duly Health and Care; Naperville (IL); On-site; USD 21,000 - 31,000; Full time

Job summary

Duly Health and Care is seeking a Patient Service Representative to be the first point of contact for patients at the Naperville site. You will handle check-ins, scheduling, insurance verification, and payments with a focus on a welcoming, efficient patient experience.

Ideal candidates have at least 1 year in a medical office, strong communication skills, and proficiency in EPIC. This full-time role offers comprehensive benefits and aligns with a patient-centered care model.

Qualifications

• Exceptional customer service skills and passion for serving others.
• Outstanding verbal and written communication skills.
• Detail-oriented with excellent organizational and time management skills.
• Ability to handle sensitive information with discretion.

Responsibilities

• Greet patients and manage check-in/check-out, scheduling, and payments.
• Coordinate provider schedules to optimize access and reduce wait times.
• Update patient demographics and verify insurance in EPIC.
• Answer multi-line phone system and route inquiries; schedule/confirm appointments.
• Maintain accurate records and ensure HIPAA compliance.

Skills

Customer service

Communication

Multitasking

HIPAA knowledge

Education

High School diploma or equivalent

Tools

EPIC

Microsoft Office

Job description

Duly Health and Care is seeking a Patient Service Representative to be the first point of contact for patients at the Naperville site. You will handle check-ins, scheduling, insurance verification, and payments with a focus on a welcoming, efficient patient experience.

Ideal candidates have at least 1 year in a medical office, strong communication skills, and proficiency in EPIC. This full-time role offers comprehensive benefits and aligns with a patient-centered care model.