Patient Access & Scheduling Specialist

Duly Health and Care; Naperville, Northern (IL, KY); Hybrid; USD 31,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) match

Volunteer time off

DEI & Social Impact

Job summary

Duly Health and Care’s Naperville Springbrook clinic seeks a Patient Service Representative to greet patients, schedule appointments, verify insurance, and collect copays, delivering friendly, efficient service in a fast-paced medical environment.

You will coordinate with providers, support referrals, use EPIC, and contribute to improved access and patient satisfaction while maintaining HIPAA compliance and professionalism.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Receptionist/front desk experience strongly preferred.

Responsibilities

• Greet patients during check-in/out and scheduling.
• Coordinate provider schedules to optimize access and reduce wait times.
• Update patient demographics and verify insurance in EPIC.
• Collect copayments and reconcile daily transactions.
• Answer phones, route inquiries, and schedule appointments.
• Communicate information about clinical personnel to patients.
• Assist with referrals and follow-up appointments.
• Participate in team huddles and monitor key metrics.

Skills

Customer service

Verbal & written communication

Microsoft Office

Time management

Discretion

Teamwork

Adaptability

Education

High School diploma

Tools

EPIC

EMR systems

Job description

Duly Health and Care’s Naperville Springbrook clinic seeks a Patient Service Representative to greet patients, schedule appointments, verify insurance, and collect copays, delivering friendly, efficient service in a fast-paced medical environment.

You will coordinate with providers, support referrals, use EPIC, and contribute to improved access and patient satisfaction while maintaining HIPAA compliance and professionalism.