Patient Experience Concierge

Summit Medical Group; Granby (CT); On-site; USD 24,000 - 29,000; Full time

Job summary

VillageMD seeks a patient services representative to greet patients, manage registration, answer calls, and coordinate scheduling across multiple sites. You will verify insurance, collect payments, and ensure accurate record updates for a connected care experience.

The role requires strong customer service, English communication and familiarity with EHR/PM systems, with opportunities to work across Village Medical and related clinics.

Qualifications

• High School Graduate or GED required; Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
• Previous PSR experience preferred.

Responsibilities

• Greets visitors, patients and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptsly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

Skills

Customer service

English communication

Multitasking

Office software

Phone etiquette

Teamwork

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Departmental/Ancillary Systems

Windows-based software

Job description

VillageMD seeks a patient services representative to greet patients, manage registration, answer calls, and coordinate scheduling across multiple sites. You will verify insurance, collect payments, and ensure accurate record updates for a connected care experience.

The role requires strong customer service, English communication and familiarity with EHR/PM systems, with opportunities to work across Village Medical and related clinics.