Patient Care Concierge — Medical Receptionist (Part-Time, Day Shift)

Trinity Health; Ann Arbor (MI); On-site; USD 21,000 - 26,000; Part time

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to join our team. You will welcome patients, verify insurance, schedule appointments, and support day-to-day office operations in a busy clinic.

This part-time role requires a patient-focused approach and strong communication. As the first point of contact, you will handle phones, registrations, payments, and MyChart support while coordinating with providers to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED is required, or students aged 15-17 with a valid work permit.
• Credentials/licensure are not required.
• 1–2 years of experience in a medical or customer service environment is preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Phone etiquette

Scheduling appointments

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to join our team. You will welcome patients, verify insurance, schedule appointments, and support day-to-day office operations in a busy clinic.

This part-time role requires a patient-focused approach and strong communication. As the first point of contact, you will handle phones, registrations, payments, and MyChart support while coordinating with providers to ensure a smooth patient experience.