Patient Experience Concierge (Part-Time)

Hugh Chatham Health; Monroe (NC); On-site; USD 26,000 - 39,000; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Retirement plans with employer match

Educational Assistance

Job summary

Advocate Health is seeking a part-time guest services teammate to greet patients and visitors, assist with way finding, and support front desk operations in a hospital setting. The role emphasizes delivering compassionate customer service and coordinating with Shuttle Service to ensure smooth patient transfers.

The position requires high school education, solid data entry or computer skills, and prior healthcare exposure. Weekend shifts are included with weekday coverage as needed.

Qualifications

• High School education required.
• Customer service experience required.
• Prior experience in healthcare preferred.

Responsibilities

• Greets and assists patients, visitors, and guests upon arrival with excellent customer service.
• Assists patients and visitors with way finding and escorts them to destinations.
• Helps discharge patients to transportation and assists moving between wheelchair and vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service via two-way radio.
• Keeps lobby neat, organized and safe.
• Assists with clerical duties as assigned by Volunteer Coordinator.
• Directs volunteers at the front desk as needed.

Skills

Customer service

Data entry

Healthcare knowledge

Education

High School diploma

Tools

Computer skills

Job description

Advocate Health is seeking a part-time guest services teammate to greet patients and visitors, assist with way finding, and support front desk operations in a hospital setting. The role emphasizes delivering compassionate customer service and coordinating with Shuttle Service to ensure smooth patient transfers.

The position requires high school education, solid data entry or computer skills, and prior healthcare exposure. Weekend shifts are included with weekday coverage as needed.