Patient Experience Concierge

aah; Charlotte (NC); On-site; USD 29,000 - 44,000; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Educational Assistance Program

Employer retirement plan

Job summary

Advocate Health in Charlotte, NC, is seeking a part-time Guest Relations team member to support guests and families across the facility. You will guide visitors, answer questions, and coordinate with healthcare professionals to ensure smooth patient experiences.

The role emphasizes courteous communication, adherence to policies, and collaboration with the Guest Relations Manager to improve service quality and patient satisfaction.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree preferred.
• Experience in healthcare and/or customer service preferred.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Provides guests with directions and locates patient areas and hospital amenities.
• Communicates courteously and clearly, confirming understanding and handling complaints calmly.
• Offers personal attention and uses teamwork to meet guest needs and refer services as needed.
• Manages waiting room activity and assists families in locating patients.
• Responds to emergencies and participates in service improvement initiatives.
• Records documentation and assists with program evaluation and policy guidance.

Skills

Customer service

Communication

Teamwork

Notary

English proficiency

Education

High school diploma

Bachelor's degree preferred

Job description

Advocate Health in Charlotte, NC, is seeking a part-time Guest Relations team member to support guests and families across the facility. You will guide visitors, answer questions, and coordinate with healthcare professionals to ensure smooth patient experiences.

The role emphasizes courteous communication, adherence to policies, and collaboration with the Guest Relations Manager to improve service quality and patient satisfaction.