Patient Experience Concierge - Part Time

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 22,000 - 30,000; Part time

Job summary

UPMC St. Margaret is seeking a part-time support role to assist visitors, patients, and families with directions and overall patient experience. The role includes coordination of services across environmental, dietary, transportation, and telehealth support areas within the hospital.

Qualifications emphasize strong customer service and communication skills, with ability to work in a healthcare environment. The position requires flexibility to cover two 12-hour day shifts weekly and weekend

Qualifications

• Experience in healthcare or hospital setting preferred.
• Strong communication and interpersonal skills.
• Ability to stand for long periods and assist visitors.

Responsibilities

• Greets patients and families, provides directions and escort assistance to locations.
• Cleans and maintains assigned areas, handles basic sanitation and supplies as needed.
• Assists with meal service and patient nourishment delivery following safety standards.
• Transports patients and equipment between units and designated areas.
• Sets up and retrieves telehealth cart; performs weekly testing and ensures function.
• Manages supply room, delivers items to patient units, and tracks inventory.

Skills

Customer service

Communication

Teamwork

Job description

UPMC St. Margaret is seeking a part-time support role to assist visitors, patients, and families with directions and overall patient experience. The role includes coordination of services across environmental, dietary, transportation, and telehealth support areas within the hospital.

Qualifications emphasize strong customer service and communication skills, with ability to work in a healthcare environment. The position requires flexibility to cover two 12-hour day shifts weekly and weekend