Patient Experience Concierge

Advocate Health Care; Hazel Crest (IL); Presencial; USD 18.000 - 25.000; Jornada completa

Descripción de la vacante

Advocate Health Care invites an experienced Guest Services Associate to support hospital operations in Hazel Crest. You will greet and assist visitors, direct them to services, monitor badges, handle inquiries, and uphold privacy standards.

Preferred candidates will be strong communicators, proficient with hospital systems, and committed to the Advocate BOE in delivering excellent patient and guest experiences.

Formación

• Experience in reception and customer service in a work environment.
• High school diploma or GED.
• Good communication skills and professional presentation.

Responsabilidades

• Communicate effectively with internal and external customers.
• Greet and welcome visitors; direct patients/visitors to service areas.
• Respond to inquiries; provide directions; issue visitor passes; transfer calls as appropriate.

Conocimientos

Effective communicator

Customer service

HIPAA compliance

AIDET

Phone/visitor assistance

Educación

High school diploma or GED

Herramientas

Allegra system

Alcatel telephone system

Descripción del empleo

Advocate Health Care invites an experienced Guest Services Associate to support hospital operations in Hazel Crest. You will greet and assist visitors, direct them to services, monitor badges, handle inquiries, and uphold privacy standards.

Preferred candidates will be strong communicators, proficient with hospital systems, and committed to the Advocate BOE in delivering excellent patient and guest experiences.