Hospital Concierge: Patient Experience Pro (Part-Time)

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Henry Ford Health seeks a Concierge to ensure total patient and guest satisfaction by delivering exemplary service to guests and stakeholders. You will greet guests in a cheerful, professional manner, assess needs, and be a resource for information across departments.

You will address feedback per policy and regulatory requirements. The role is part-time, 24 hours per week, 9:00am - 5:30pm, with days varying and no weekends.

Qualifications

• High School diploma or GED required.
• Three years of customer service experience.
• Valid, unrestricted Michigan driver's license in good standing.
• Must read and write and understand oral and written instructions.
• Strong interpersonal and communication skills.
• Hospital experience preferred.
• Knowledge of local community, area, and region.

Responsibilities

• Greet guests cheerfully and professionally.
• Assess and anticipate guest needs and requests.
• Circulate through the hospital to ensure patient and family satisfaction.
• Handle customer feedback per policy and regulatory requirements.

Skills

Interpersonal skills

Customer service

Communication

Reading & writing

Local knowledge

Discretion & confidentiality

Education

High School diploma or GED

Hospitality management training (asset)

Tools

Email proficiency

Database management

Job description

Henry Ford Health seeks a Concierge to ensure total patient and guest satisfaction by delivering exemplary service to guests and stakeholders. You will greet guests in a cheerful, professional manner, assess needs, and be a resource for information across departments.

You will address feedback per policy and regulatory requirements. The role is part-time, 24 hours per week, 9:00am - 5:30pm, with days varying and no weekends.