Patient Experience Concierge - Part-Time

Intermountain Healthcare Inc.; American Fork (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Health is seeking a part-time Patient Service Representative at our American Fork facility to be the first contact for patients, greeting and checking in/out, verifying information, and supporting patient intake with a courteous, professional approach.

The role requires accurate EMR documentation, appointment scheduling, and coordination of patient payments while protecting PHI. This 16-hour/week position is based in Utah and emphasizes a high standard of customer service.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.

Responsibilities

• Provide courteous and professional connections with patients by phone, in person or via secure messaging.
• Document calls accurately in the EMR.
• Schedule patient appointments and manage registrations.
• Verify insurance cards and IDs; assist with pre-certifications or prior authorizations.

Skills

Customer service

Computer skills

Interpersonal skills

PHI privacy

Teamwork

Education

High school diploma or GED

Tools

EMR systems

Billing software

Job description

Intermountain Health is seeking a part-time Patient Service Representative at our American Fork facility to be the first contact for patients, greeting and checking in/out, verifying information, and supporting patient intake with a courteous, professional approach.

The role requires accurate EMR documentation, appointment scheduling, and coordination of patient payments while protecting PHI. This 16-hour/week position is based in Utah and emphasizes a high standard of customer service.