Patient Experience Concierge (Medical Receptionist)

ConvenientMD; Saugus (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401k match

Tuition assistance

Employee discounts

Job summary

ConvenientMD is seeking a Medical Receptionist in Massachusetts to be the first point of contact for patients. You will register patients, manage records, collect payments, and support clinic operations with a friendly, professional demeanor.

Work includes coordinating with the clinical team to ensure timely visits, handling scheduling and referrals as needed, and using multiple software systems while upholding HIPAA standards. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication; professional demeanor.
• Detail-oriented with strong organizational skills in a fast-paced setting.
• Technically proficient; comfortable with Microsoft Office and clinic software.
• Ability to handle HIPAA information confidentially and accurately.

Responsibilities

• Greet patients and visitors and support registration.
• Register patients and update records with accurate information.
• Assist with insurance and billing inquiries and collect payments.
• Coordinate with clinical team to maintain smooth patient flow.
• Answer phones professionally and maintain a tidy reception area.

Skills

Proactive communicator

Detail-oriented

Compassionate

Technically savvy

Team player

Self-motivated

Analytical

HIPAA compliant

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

ConvenientMD is seeking a Medical Receptionist in Massachusetts to be the first point of contact for patients. You will register patients, manage records, collect payments, and support clinic operations with a friendly, professional demeanor.

Work includes coordinating with the clinical team to ensure timely visits, handling scheduling and referrals as needed, and using multiple software systems while upholding HIPAA standards. Strong communication and organizational skills are essential.