Patient Concierge & Medical Front Desk Pro

ConvenientMD; Worcester (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Company paid short‑term disability

Pet insurance

401k match

Job summary

ConvenientMD is hiring a Medical Receptionist to be the first point of contact for patients at our Massachusetts clinics. You will register patients, answer inquiries, collect payments, and support scheduling while ensuring a welcoming front desk environment.

You will work with the clinical team, manage multiple software systems, and assist with referrals and admissions. A high school diploma and strong communication skills are required, with a focus on patient care and confidentiality.

Qualifications

• High School Diploma or GED required.
• Proactive and confident communicator, able to interact with patients and colleagues.
• Detail-oriented with excellent organizational skills in a fast-paced clinic.
• Compassionate, patient-focused approach with strong confidentiality and HIPAA compliance.

Responsibilities

• Greet patients and visitors and complete patient registration.
• Handle insurance and billing inquiries; collect payments.
• Manage patient reservations and registration and coordinate with scheduling.
• Answer phones professionally and maintain a tidy reception area.
• Navigate multiple software systems to support electronic medical records and reservations.

Skills

Communication

Attention to detail

Organization

HIPAA compliance

Team player

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

ConvenientMD is hiring a Medical Receptionist to be the first point of contact for patients at our Massachusetts clinics. You will register patients, answer inquiries, collect payments, and support scheduling while ensuring a welcoming front desk environment.

You will work with the clinical team, manage multiple software systems, and assist with referrals and admissions. A high school diploma and strong communication skills are required, with a focus on patient care and confidentiality.