Patient Experience Concierge - Medical Front Desk

Urology Centers of Alabama, PC; Vestavia Hills (AL); On-site; USD 32,000 - 38,000; Full time

Job summary

UCA is seeking a Medical Front Desk Clerk at the IR Center in Vestavia Hills, AL. You will greet patients, assist with check-in at kiosks, collect documents, input information into the EMR, and prepare files for visits.

You will notify clinicians when patients are ready and help schedule follow-ups. The role requires strong interpersonal skills, independence in a fast-paced setting, and confidentiality with HIPAA.

Qualifications

• Must have excellent interpersonal and communication skills to interact with patients and staff.
• Ability to work independently or in a team in a fast-paced clinic.
• Proficiency with office equipment including PC, Windows, MS Office, EMR, multi-line phones, etc.
• Ability to maintain confidentiality per HIPAA and clinic guidelines.
• High school diploma or GED required.

Responsibilities

• Greet patients and families at check-in and answer questions about the process.
• Assist with check-in including kiosks, collecting documents, insurance cards, and co-pays.
• Escort patients to exam areas as needed and prepare files for visits.
• Notify physicians or nurses when patients are ready for services.
• Input data into EMR and coordinate with staff for confidentiality.
• Schedule follow-up appointments and provide imaging or service instructions.
• Manage superbills and assist with administrative tasks as needed.

Skills

Interpersonal skills

Communication

EMR system

MS Office

HIPAA compliance

Bilingual EN/ES

Education

High school diploma or GED

Job description

UCA is seeking a Medical Front Desk Clerk at the IR Center in Vestavia Hills, AL. You will greet patients, assist with check-in at kiosks, collect documents, input information into the EMR, and prepare files for visits.

You will notify clinicians when patients are ready and help schedule follow-ups. The role requires strong interpersonal skills, independence in a fast-paced setting, and confidentiality with HIPAA.